Frequently asked questions
Getting started
How long does it take to open a store?
The onboarding wizard is eight steps and most merchants finish in about ten minutes, including their first product.
Do I need a developer?
No. Choosing a theme, adding products and configuring payments and shipping are all done from the dashboard.
Can I try it before paying?
Yes. The free plan lets you build a real store with up to 20 products and take live orders. Paid plans add premium themes, higher limits, staff accounts and custom domains.
Payments
Which payment methods can I offer?
Online gateways (Razorpay and Stripe), Cash on Delivery, and the platform UPI QR facility — subject to which of these the platform administrator has enabled.
How does UPI QR payment work?
The customer sees a QR locked to the order amount, pays with any UPI app, then submits their UTR reference and optionally a screenshot. The order is held at payment verification pending until the payment is confirmed against bank records.
Is an order marked paid when the customer uploads a screenshot?
No, and this is deliberate. A screenshot is evidence for a reviewer to look at. Only an authorised verification or a verified gateway webhook can mark a payment as paid.
What if the same transaction reference is submitted twice?
It is rejected with a clear message. A platform administrator can override a genuine collision, and the override is recorded with a reason.
Can I use my own payment gateway account?
Yes, where the platform allows it. You add your own gateway keys in your store payment settings, and they are encrypted at rest.
Stores and domains
What web address will my store have?
Every store gets a platform address immediately. On plans that include it you can also connect a domain you own, and we show you the exact DNS records to add.
Can I change my store address later?
Yes. Your previous platform address keeps working, so existing links do not break.
Can I switch theme after launching?
Yes, at any time. Your products, orders and customers are unaffected, and your previous theme customisations are kept in case you switch back.
Your data
Can other merchants see my products or customers?
No. Every store's data is isolated at the database level and enforced on every query. A merchant account can only ever read and write its own store.
Who can see my customers' payment screenshots?
Only people authorised to verify payments. Screenshots are held on private storage and are never reachable by a public URL.
Can I export my data?
Yes. Orders, customers and payments can be exported to CSV from the dashboard.